Support
Something not working?
Write to us and a person will read it. Pawdex is small and in active development, so reports genuinely change what gets fixed next.
Common questions
- It named the wrong animal. Can I fix it?
- Yes, and you should. On the result screen, choose the correct species from the alternatives or search for it. The correction is stored on your device and shifts future identifications for you.
- Why does it say a breed is unverified?
- Breed is a suggestion, not a verdict. The model offers its best guesses and waits for you to confirm one, because a confidently wrong breed is worse than an honest question. Editing the breed field marks it as verified.
- It did not recognise an animal I had already tagged.
- Re-identification needs a reasonably clear, similar view of the same animal. If it misses, open the animal in Neighbors and use "Same animal as…" to link the two. That teaches future matching.
- Do I have to allow location access?
- No. Everything else works without it. With location on, encounters get a place and appear on your map; exact coordinates stay on your phone and only a coarse region is ever shared.
- Does it work without signal?
- Yes. Identification runs entirely on the device, so the app works in a field with no bars. Contributions sync when you are back online.
- How do I delete a card or my account?
- Open a card or a neighbour and use the actions menu to delete it, which removes the server record too. To close your account entirely, email us and we will action it within 30 days.
Reporting a bug well
The reports we can act on quickest say what you expected, what happened, and which iPhone and iOS version you are on. If it involves a wrong identification, the species it guessed and the species it actually was is exactly what we need.
Safety
Pawdex is for observing from a distance. If you have found an animal that is injured, trapped, or behaving dangerously, contact your local wildlife authority or a licensed rehabilitator — not us. Never approach or handle a wild animal to get a photograph.
Data requests
To get a copy of your data or have it deleted, email us from the address on your account. See thePrivacy Policy for what we hold and for how long.